1 reviews | Active since Jan 2012
Toyota Battery Flat In 1 Year
I am totally disappointmented in my recent experience I had with my Toyota customer care. My battery was just over a week from the 1-year warranty, and went flat. I contacted Toyota Assist, and the AA was dispatched to help. The attending technician confirmed that the battery was flat, recharged it, and advised that it required replacement. I was surprised and disappointed to learn that Toyota declined to replace the battery, citing that the warranty period had ended. While I understand that warranties have specific terms, I find it unreasonable that a failure occurring so close to the end of the warranty is not considered for goodwill support. A grace period or a measure of flexibility in such cases would demonstrate Toyota’s commitment to customer satisfaction and fairness, especially given that the battery went flat only days after the warranty expired. I respectfully request that Toyota reconsider its position and provide a replacement battery.
