Toyota and Innovation Group? What is Toyota doing?

The Toyota brand will take a hammering with their Innovation Group partnership: I been trying for THREE months to get them to transfer the extended warrantee on my Cruiser from its previous owner to me. Three months. Multiple emails, multiple calls to the call centre. Absolutely zero response or follow up. Shocking service, and enough to make me think twice about ever buying another Toyota if the warrantee back up is this bad