Terrible terrible terrible

<p>My car key was ****** on 14 February 2017. </p> <p>I reported this to Toyota immediately and requested a quotation for the change of my car's locks as well as replacement of the ****** key. </p> <p> </p> <p>It has been 3 months.</p> <p> </p> <p>R13,000 later, and my parts "still haven't arrived". </p> <p>This is totally unacceptable. </p> <p>My car could be ****** at any time and yet the folks at Mortimer Toyota Newcastle feel no need to speed up the process at all. </p> <p> </p> <p>Is this the thanks we get for being loyal customers? </p>