1 reviews | Active since May 2011
Terrible support service regarding Alert notifications
So it's been another week gone by, without feedback (again) from MyToyota Support.
I bought my car in August 2023, and I've been receiving these alerts even since before I physically received the car (I received them every time the driver would start the car on his way to Durban). I tried to contact Toyota Support regarding this issue since receiving my car, to no avail.
The branch manager from whom I bought the car, was an absolute star for following up with me regarding this issue on the 17th of October 2023, whereby I advised that I am still receiving the alerts.
Since the 7th of November 2023, the date on which he formally escalated this issue to MyToyota Support: I've been asked for the alert emails multiple times which I've sent through every time I've been patient for 3x months now while still receiving 2x emails and 2x app notifications every time I start my car. And I've had to send emails back and forth for basic feedback which is horrible customer support, to add.
