Terrible service

On the 1st of September I took my car in to the Monument Toyota Constantia. They needed to change the drivers side carpet as the carpet clip had broken. Firstly it took them more than a month just to get the carpet replaced. Then when I went to receive my car as they changed the carpet, I noticed that the carpet had two holes just exposed. When i sent in my car there was no holes. I then called Marwaan back to find out what are these holes. He advised me that they did not put the clips on. He then called a technician to place the clips into the whole. I then left toyota. When I was driving the car in the week, i felt something move by my feet whilst I was driving by the brakes. it was one of the clips that came out. On proper investigation, I then noticed that both clips were out and were by my feet. I then proceeded to take the clips and clip it back where the technician placed them on. Only to find that those are not the correct clips as those clips were just placed there to cover the holds. Those clips are very loose and keep on coming out. Clearly there is no quality controls checks done by the team as they would have picked this up. Those clips were just placed there.