DB
D B

1 reviews | Active since Feb 2019

11 Feb 2019, 09:08

SYSTEM ISSUE - STOP CONTACTING ME

I made contact with your call centre some week or so back. To date, my problem has not been addressed, nor solved. I had my Hilux in for a service on 23 Jan. The dealer agent loaded my details on the system. It must be noted that I did not receive any communication on the day of the service – however, this is not a big issue. The BIG problem is the after-effect. Since the 24th of January I have been receiving phone calls, SMS messages etc. reminding me of services, giving me feedback on services and wanting to consult with me in terms of service and post service queries on vehicles I DO NOT own. These from dealerships from all over the country! It is extremely frustrating, and I feel harassed. I am sure it is not in your best interest, nor that of your customers who are not receiving the feedback they would want, as I am contacted instead of them. I contacted the call centre, and an agent assured me that it would be rectified; I am still receiving notifications… He also promised me that I would receive feedback on the rectification of the issue, but I have not been contacted yet. Probably because the PROBLEM persists. Your most urgent attention to this matter is required.

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