Southern Toyota Service

I am very disappointed at the service I received at Southern Toyota at Lenesia. The unprofessional treatment I received from the dearler was very disappointing since Toyota is known to be such a big company. I bought Geely 2017 on the 9th of September and when I was supposed to sign the contract I waited for more than 4 hours to be attended to. What made my experience worse is that the person who was supposed to help me sign my contract was throwing hands up when they informed him to attend to me since I have been there for some time (he has a glass office and he was aware that I could see his reaction when they informed him that he should assist me). After some time then he called me in and made me sign the contract.

I then drove home with the car and on my way home I noticed the car had a strange noise on the right front wheel. I asked my father to take it for a drive test and he suggested we take it to the mechanic because he was not even happy about the car breaks. We took the car to the mechanic and he told us the bull joints need to be replaced, the car had counter rev (it need to be taken to the machine) the car breaks should be changed, one door handle was broken, the interior of the cars was dirty and needed attention more especially the sit belt. I then called them and informed them about my findings and they gladly informed me to return the car which was Monday the 14th of September and the promised that I will get the car back by Wednesday the 16th of September. Until today I have not received the car and I sent a follow up email informing the things that needed attention on the car, that email was not acknowledged or even responded to. I mean even the wipers of the car were **** ( it's like they took the car from the previous owner and sold it without any quality assurance on the car).

I bough the car for business and I am loosing out money and the car is still with them. Today I sent an email which have not been acknowledged or attended to until now.

I am totally disappointed at their service and frustrated as I need the car for business purposes.