Shockingly Poor Service

On 14 October 15 I locked the car keys in the boot of our Toyota Corolla, which is still under guarantee with ROAD SIDE assistance. I went into the Toyota Website and used their CONTACT US link to call them from my mobile phone, this is not a free call from my mobile. Whilst I was talking to their female operator/assistant, I explained what happened and where we were in Margate. She asked me for the VIN Number, whilst I was quoting the VIN Number to her, she cut me off. I then used their link on the same website to send them an email as I had run out of money, asking for them to p,ease assist us, giving my contact number.<br> On the 19 October 15 I received a reply from Nomvula Nqulungu, in his email he stated that I must contact a Toyota Dealership so that they can give me the relevant information or call their Customer Care Centre. Remember, they cut me off!!!<br> I sent a return email stating: 'Thank God we did not have a child or animal in the car as it's been days since I tried to call and sent an email. <br> The service is SHOCKINGLY POOR or NON EXISTANT and I am EXTREMELY DISAPPOINTED. We can never recommend Toyota. This makes me happy that I did not extend their Toyota Care Service Pla