Service of my car, and other 2 matters

On 4/5/2015 I noticed that my car was leaking transmission oil. I called Rivonia Toyota , Ahmed asked me to bring the car in. My car also required a 225 000 km service and asked to check the radiator as I noticed it was leaking. On 4/5/2015 I received a call from Carmen late in the afternoon advising that the following has to be done/ replaced, 225 000 km service, replace the sump/plug to remedy the leaking oil and replace the radiator.<br> On 5/5/2015 I called Carmen to go ahead with the service and replace the sump/plug. She assured me to call me back by 10/10.30 am advising me of progress. As I did not hear from her I took it that all is in order. I called her late on 5/5/2015 only to be told that the plug / sump had not yet arrived. Expects delivery the next morning. On 6/5/2015 I called Enver at around 10 am to check on the status of my car. Shortly I received a call from Carmen advising that they are checking for the sump/plug . To top it all, she had an attitude towards me , saying that if there are no developments she sees no need to call and update me and at the same time raising her voice at me. I feel I did nothing wrong. Her service and attitude sucks.