SERVICE DEPARTMENT TOYOTA RUSTENBURG

I DON'T UNDERSTAND WHY COERINE FROM TOYOTA RUSTENBURG WOULD BE SO RUDE TO ME AND MY CLIENT, SHE SENT MY CLIENT AWAY AND TOLD HIM HIS POLICY IS NOT ACTIVE WHEN THE POLICY IS ACTIVE. I TRIED TO CALL HER SEVERAL TIMES IN ORDER TO SORT IT OUT, WHENEVER I TRY TO SPEAK TO HER SHE HANGS UP, HOW CAN WE MAKE SURE THE CUSTOMER IS SERVICED PROPERLY IF COERINE WILL HANDLE HER CLIENTS LIKE THIS.

PLEASE GET MY MESSAGE ACROSS TO THE SERVICE DEPARTMENT MANAGER TO TAKE HIS STAFF FOR CUSTOMER SERVICE TRAINING.

THIS IS NOT THE FIRST TIME THIS HAPPENED, ANOTHER SERVICE CONSULTANT DID THIS TO ME A WHILE BACK, I'M WONDERING WHY THEY FEEL SO COMFORTABLE TO TREAT PEOPLE LIKE THIS