regret buying a toyota

1. Brand new Toyota Fortuna 2.6 GD (White) collected from Bidvest Pinetown 25/11/2024 and driven to place of residence (5 – 58th Avenue Umhlatuzana). 2. Tracker installed 28/11/2024. 3. Vehicle was not used from the time it was collected till 08/12/2024. 4. Vehicle thereafter used for short trips to work and back ±16 km daily for a week. 5. Vehicle was taken for a drive to Newlands west and Umhlanga once in the December period and the shudder/vibration was noticed. 6. Vehicle was parked off and used for short trips. 7. On the 09/01/2025 the vehicle was taken into the dealership to fit on the number plates/Licence disc and a file was open by Ernest to address the faults on the vehicle listed below: a) Shudder/vibration b) The driver side door does not close without banging it shut. 8. The foreman had taken the vehicle for a test drive, and I was made aware that the prop shaft needed to be balanced or replaced, and I need to send the vehicle for repairs. I was unhappy with this as the mileage of the vehicle was only 467km. 9. I was thereafter sent to the Maintenance/Service manager and advised them that this is a brand new vehicle how can a major repair be done. I was advised to contact Toyota South Africa as a replacement vehicle will be done through this channel. 10. A case was open with Toyota South Africa (Case number: ***). 11. Refer to attached email communication and phone call conversations can be requested from Toyota South Africa. 12. Feedback received from Toyota South Africa that under the terms and conditions of a warranty the vehicle needs to be repaired regardless that this is a brand new vehicle and the mileage. 13. I have informed them I will be reaching out to other motor regulatory bodies to assist with this issue as I purchased a brand new vehicle my mileage was only 467km, how can this major part be repaired when this was a factory fault. 14. On the 13/01/2025, I contacted Toyota Finance services and laid a complaint (Case number:CRSE4FBA) and email received to allow for 5-7 business days for a response and there after if the matter is not resolved the Motor Industry Ombudsman should be contacted. 15. On the 22/01/2025 email response received from Toyota financial services is that response received from Toyota South Africa is that I have refused assessment of the vehicle however there has been no contact with regards to an assessment to be done on the vehicle but repairs to the vehicle. (Refer to email attached). 16. I have requested proof that I have refused assessment to be done on the vehicle however no communication or feedback received. I have refused repairs to be on the vehicle on the 09/01/2025 at the dealership without proper investigation being done especially since this is a brand new vehicle with a factory fault.