Ref***3 Protea Toyota Bellville SUCKS!!!

I took one of our Toyota Hilux bakkies to Protea Toyota in Bellville for a service on Friday the 4th of December 2020. The Toyota branch I usually take our vehicles to was busy and not able to assist. The service advisor who assisted me at Protea Toyota in Bellville was Sheranaaz and let me tell you that this was the worst experience I ever had at a Toyota dealership. This was by far the most unpleasant and unprofessional Toyota I have ever been to. I called Sheranaaz at 12 the afternoon to ask if everything was still on track with the bakkie as I knew it's Friday and I needed the bakkie for operations the weekend. She then told me that the brakes had to be done and that the vehicle was going to be longer and mind you, she didn't even ask me if they could do the brakes. I requested that I be contacted immediately when my vehicle is done so that I can collect the vehicle. At 15h45 I called her again and asked Sheranaaz how far my vehicle was, she informed me that the vehicle would be done by 16h00 and I must bear in mind that they close at 16h15. I then made every effort to make in time to collect the vehicle, and when I got there I spoke to Sheranaaz and asked if my Hilux was done and asked for my invoice. At this point, the car's service wasn't even done yet nor was the vehicle cleaned. I waited and asked Sheranaaz for my invoice and she told me that she didn't print one and it's anyway just for proof that the work was done and she left work. I then had to wait until my vehicle was done and I left Protea Toyota in Bellville at 17h00 with..... No Invoice A Dirty Vehicle My Handbrake not set with no brakes at the back And my service book not stamped or signed. At this point there was nothing I could do as it was Friday and had to wait until Monday for me to call Sheranaaz. When I called her to voice my concern, she showed no interest in fixing what they messed up. I sent one of our drivers to take the car back to Protea Toyota in Bellville and they had a Service Technician see to it and sent it back without fixing the problem. I called Sheranaaz again and asked what was going on and why my vehicle was not fixed and asked why she didn't call me to inform me she just rep**** by saying she didn't have time and was going to call me. And explained to me that my Hilux needs handbrake cables that is why they could not do anything to it. Let me just say that when I took the vehicle there, there was nothing wrong with my brakes or my handbrake and now they tell me they can't fix what they broke. I asked Sheranaaz to call me back with feedback on fixing my bakkie or get a manager to contact me and she just blew me off and that entire day I tried to call her and she just avoided me. Obviously in the hope that if she avoided the problem it will just go away. I then called back the afternoon and asked if they will take me serious once I put a review on Hello Peter and put the phone down. It wasn't even 5 minutes then the service area supervisor called me to hear how he can help and assured me he will get back to me after he escalated my problem and guess what I'm still waiting for them to call me with a solution to them effing my vehicle up. I don't even know why they did the brakes without clearing it with me first or why they would send a vehicle out with no handbrake or rear brakes after working on it or why she would not give me a invoice for the work done to our vehicle. If this is the level of service that Protea Toyota provides I will never do business with them. Sheranaaz you suck Protea Toyota you suck and I will never do business with you again and will inform as many people as I can about your poor work ethic and unprofessionalism

Mr Johannes, remember your appointment with Protea Toyota on 04 December at 07:00. Contact us on *** for queries or to reschedule. Ref***3. To safeguard you and your mobility during the COVID-19 pandemic, we have implemented measures at dealers to ensure you are #SafewithToyota. www.toyota.co.za/swt