Rav4 Andriod Auto & Apple Car Play Function not working in South-Africa

Ive recently bought a Rav4 2.0 GX CVT 2019 model,

I must say I’m deeply disappointed as on all of Toyota forums it clearly displayed that all vehicles have android auto and Apple car play. At the dealership this was not communicated to me before I purchased the vehicle and only after delivery of the vehicle and once I had signed all the paper work and received the vehicle I found out by myself that this function was not working. This left a big ugly taste in my mouth, and felt that I was ******. I reached out to the dealership and they did try to assist me and the sale manager tried to install the new wifi function in my car. However, this felt like it was done just to keep me quiet.

I am still deeply disappointed . All other countries are running the new update in the EU, which indicates that there is an update available and that this problem can be resolved. But to me it seems that Toyota South Africa would rather be subpar and let the cars remain not fully functioning. This to me is unacceptable, why should it be my responsibility to look for a solution when this is Toyota South Africa’s duty in order to provide not only good customer service but a product that ACTUALLY works.

I am even willing to pay for the update and I really don’t want to install a R15 000 radio that is from China that will probably break in the first year. This to again is besides the point when we all can see that the update exists and no one from Toyota wants to do anything about it. This is very poor service.

Please can you advise how I can get this update as no one seems interested in assisting me and I on the other hand would like a full functioning audio system.