Rav 4 Aircon Nightmare, 50% off for Insurance Companies

Good Day

I handed my Rav 4 VX 2019 in, on the 30th April 2021 at Toyota Menlyn. My aircon stopped working. I received a phone call on the 8th of May only to inform me that the compressor is damaged due to a stone and doesn't fall under its warrantee. Just over R12K to fix.

I contested this with Toyota SA, that I fully understand if a windscreen or a radiator is damaged due to a stone but an aircon compressor I believe is a design flaw. Toyota SA sent an assessor out, as compensation and generosity, Toyota SA will pay 33% of parts only, Again a phone call no Email, the amount is R9K now to fix.

I contacted my insurance Discovery and they also sent an assessor out. For some reason Toyota came back surprisingly only R6.7K to fix it.

To date I haven't received one email from Toyota SA. Probably the most unprofessional company I have worked with, BTW no one answer private number! If so leave a message.

To sum up, Why 1st of all does a insurance company get 50% off, surely the customer should get that, and secondly I think you should relook your customer care policy.

I will only receive my car back next week Monday the 3rd of May, It has taken an entire month to fix my Rav 4.