LR
Limakatso R

1 reviews | Active since Aug 2015

08 Aug 2015, 23:27

Post service breakdown

13/07/15 - took my car (Terios Daihatsu) for a service, and two days later reported the oil leakage.<br> 16/07/15 - car inspected and reported to be a minor problem to be fixed the next day.<br> 17/07/15 - the oil leakage fixed.<br> 21/07/15 - the car went dead at a robot crossing. Service supervisor from Oranje Toyota sent a guy to tow it to their garage.<br> 24/07/15 - wrote a letter to the manager complaining about the service and insensitivity to diversity since I'm disabled and it's difficult for me to access public transport.<br> 27/07/15 - called the manager to enquire about car progress and response to my letter, was then given a courtesy car till they fix the bearing problem which caused the engine cease. (was assured it was something minor).<br> 03/08/15 - was emailed quotation (R43 000+) to replace the engine. The manager explained the cause (oil shortage) but denied the oil leakage post the service to have been the cause. Requested the laboratory report which I had to wait for 4days to receive. Courtesy car taken in briefly for an hour 30minutes. <br> 04/07/15 - requested to bring the courtesy car in on 10/07/15<br> Bad Service indeed...no car to go to work with. No accountability from T.<br> <br>

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