Poor service - Manager SUMEN and Sales rep - SIYA

Evaluation of my car for Trade in or purchase of new car. Spoke to manager SUMEN and also sales rep Siya.

My car has a full service history with Toyota and also an extended warranty. I called Toyota for an evaluation and was told to come in by SIYA for a written evaluation. I came in and the car was test driven by SUMEN for a 5km run. I have now been told that they cannot give me a written evaluation of my vehicle. It is now the 3rd day. Each time I try to call the calls are being transferred and now I am being told that I should wait WITHOUT A DEFINITE DATE ( INDEFINITELY ) for a response in this regard. Sumen refused to give me the number for his manager but instead dropped the call. Both Siya and Sumen are very poor ambassadors for the Toyota brand.