Poor service from service & parts department.

Two months after buying a brand new car from them the key remote stopped working. My wife (24/02/2017)took in a key & it was kept by the service consultant(Elmari de Jager) to be checked & inspected who later resigned & my quiery was not give to anyone to carry it over.After two weeks I was contacted by the consultant & was told the key was faulty & a new one was ordered. Around May 2017 I took the car in for a service & also raised the key issue with the consultant(Patracia Segage) & she did a follow up & told me the keys will be re-order as the parts department cancelled the order. Around October I visited the shop to enquirer about the progress & Patracia called in the parts manager to explain to me what was the hold up, after failing to explain to me he started shouting at me & telling me he doesn't even care whether I escalate the matter or not. I went to the lady who did the car sale(Hester Jooste) with me & explained my situation & the floor manager & Patricia where called in to explain what happened & I was promised that they will deal with the parts manager & sort out the key issue. Two weeks later my wife received SMS to come collect the key. Today(28/11/2017) I took in the car for a service & also requested the key. When I was called in to come fetch the car I was then told I will be not getting the key as they can't find the faulty one and until they find it that's when I'll be getting my key.