Poor service and unprofessional conduct

<p>I tried to find a contact number for the closest Toyota branch (N1 City) online. I had to call 3 numbers before I was able to get hold of them. I asked for a quote on 26 October and was told that the system is offline. I followed up a week later and still no luck. I then logged a complaint another week later and Juan at the H/O assisted me. He contacted the dealership to arrange for a quote. I then received an sms with a booking date and time and I responded explaining that I asked for a quote. After receiving an unprofessional response I was just about fed up and contacted the H/O again. Sent an email and promised feedback from Juan which did not happen. I then threatened to complain and he then jumped to assist. I eventually had to find quotes at alternative places (other than Toyota), which does not sit well with me. I am extremely dissappointed that I had to resort to alternative methods when I have been a loyal customer at Toyota for so many years. </p>