Poor service and bad customer relations

I send my D4D Hilux in for service on the 12-10-2015. After the service was completed I was contacted by Toyota to arrange a electronic payment. At 15:50 I send threw the first proof of payment as the service assistant contacted me and told me the proof of payment was not valid and the money was not visible in there account. They did not want to release the vehicle without the proper proof of payment, I then spoke to my bank and arranged a proof of payment on a bank letter head. This was also send threw to the assistant at 16:00, at witch time she told me that the vehicle was at the wash bay currently. The service manager (Jp) then contacted me and told me that he will not let the vehicle go and that the first proof of payment looks like a birth day card, but the next one was fine. Then my friend who went to collect my vehicle also made a card payment for them to release the vehicle. When I received my vehicle it was still dirty and not even washed at all. <br> The next day I called the service manager (JP) to find out if they received the payment as they did not let me know at all. NO APOLOGIES WAS MADE. THIS IS POOR SERVICE. I WAS TREATED RUDELY AND UNPROFESSIONALLY.