Poor poor Service from Toyota - WARRANTY PROBLEMS

Disappointment : I drive a 2012 3.0 d4d Toyota Fortuner. On 4 October 2015, I purchased the Toyota Extended Warranty from Halfway Toyota Fourways. Today, on my way home, the car broke down. I contacted the road side assistance number ***. They informed me that the warranty has not been logged on their system and therefore they cannot help me. They suggested that I pay for the towing service myself and resolve the matter with Toyota afterwards. I asked the warranty service provider (apparently AA) to provide me with a Toyota contact, seeing that they cannot assist me. They informed me that they do not have a number I could contact. I had to make a plan myself to get the vehicle to the nearest dealer.<br> <br> <br> The point being that I purchased a Toyota (and the extended warranty) for reliability and after sales service, of which I received neither today. Disappointing to say the least.<br> <br>