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melato M

1 reviews | Active since Oct 2020

11 Nov 2022, 14:34

Poor Management Toyota Constantia

I have problem with Mark Roberts from Monument Constantia Toyota, I hope you will be able to help me.

I bought 2021 model Toyota Starlet from the mentioned dealership, on the same day 30 minutes after collecting the car it burned the clutch. I called my salesperson Mr Thabo Mokgojwa, and he handled everything with well manner. Mr Roberts wanted me to pay for the repairs of the clutch and he kept my car for a long time at their dealership. 3-4 weeks later I received my car.

Few months later while am enjoying my car, starting to have a problem with my car battery. Now this is the problem, I informed the dealership and Mr Roberts is making my life difficult because he does not want to take the responsibility of the car battery. I called him and explained everything, he told me to go to my nearest dealership for them to check what is wrong, I was told at the nearest dealership that the battery expired in February 2022, and I bought a car in May 2022. I told him and he told me that the battery went for testing after Feb and the was nothing wrong with, but he is failing to provide me with the report that shows that battery went for testing.

Please help me wit this issue because I cannot afford to by a new battery with the car that I bought 6 months ago.

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