Poor Client Service - Safety is definitely not first

Good day,

My vehicle was for a service at Audensberg Toyota in Worcester. I bought the pickup for my dad and he complained about the handbrake after the service. I contacted Sieraaj Burger at Audensberg and told about it and he told me I can take my vehicle Robertson toyota. Robertson Toyota gave me the shocking news and said that there was no plate (handbrake) and no spring , that's why the pickup's handbrake was not working.

I phoned Aubensberg Toyota and requested to speak to Sieraaj Burger and I was informed that he was busy and will contact me back, but with no success, I even sent him and email.

Paul phoned me back from Audensberg Toyota stating that it was the fault of the mechanic that did not report it. He told me he will phone me back to let me know when the part will be in Worcester because they do not have the part in stock. This is unacceptable to me, first he tells me it's because the mechanic did not report the error and so he has to pay for it now. To me it's not about having to pay for the part. For me, it's about the safety of the client. This is clearly not important for Audensberg Toyota and it's very concerning.

I would definitely not recommend Toyota Audensberg to other people. The way Paul and Sieraaj handle the situation is unacceptable and extremely pathetic.

I gave feedback a few days after the service to a lady who called me about the service and I mentioned to her that I am very satisfied with their service and would definitely recommend them to other people, but after today and the fact that I know they do not make sure that your vehicle returns to you in a fully working condition. I do not trust them under any circumstances and I will make it my job to warn other fellow Toyota owners to make sure their vehicle is 100% before taking it back to a service.

I want to say thank you to Robertson Toyota for helping me and for informing me about the job that was not done by Audensberg Toyota, Robertson Toyota said that the brakes was not skimmed as well, I was informed by Paul from Audensberg Toyota that this doesn’t need to be done and if I want it done, I need to pay. This after they gave me a vehicle back that was not double checked to secure the safety of the client.