Poor aftercare service

I called Toyota SA on Monday at 8:33 to ask for assistance with the wi-fi that is not working in my car, I get a reference number and get told 5-6 hours. Its Wednesday and I have to call Toyota again! I phoned at 8:31 and was told the previous reference number has expired they will send a new reference number and it will be escalated, its 9:11 and still nothing. The after service from Toyota is very disappointing! I cant even speak to the technical team direct! Why make all these promised when you buy the vehicle and then its all lies