Pathetic service Toyota Queenstown

My toyota hilIux bakkie had problems and i took Toyota Queenstown Eastern Cape on 29 Dec, I was assisted by Zikhona. The technician assessed my bakkie and confirmed that the steering is broken needs replacement. I gave Zikhona my insurance details but she never called thr insurance. I went to the branch and called my insurance infront of her. The insurance asked to spek to the Technician by the name of Samora and he gave the details of the danaged parts. The insurance asked Zikhona to send the required documents that were sent to her including pictures or video of the damaged parts. She took all documents (vin number, disc, service records and miliage) of the car. She never sent the documents to the insurance. The Agent sent several emails requesting the documents until today she has not done it. She told us that insurances are full of nonsense and will not pay, it waste of time.