Pathetic service received at Toyota

<p>I took my car in for a servic e at Toyota Hatfield(Pta) last week. Little did I know that they would cause more problems to the minor issue I had with my fanbelt. They caused more damage to it where it now made a screeching and annoying sound. I then had to call them and take it back so they could have a look at it again.</p> <p> </p> <p>What ****ed me off is that I had to keep following up with the woman, Thandi, to find out when my car will be ready and if they can ensure that the driver comes to pick me up on time at work so I get to pick my son up at pre-school on time. The mere fact that as a loyal customer to Toyota, I had to do the follow ups meaning that they dont care one bit about me as a client. I have been taking my car to Toyota Centurion for a service all these years and have received outstaning service there and it baffles me why Hatfield branch cannot do the same.</p> <p> </p> <p>I had to pay a fine for fetching my son late at pre-school the least to say, Toyota still hasn't called me back after rating them bad to find out what was the issue. I can now confidently say I will NEVER IN MY LIFE TAKE OR RECOMMEND ANYONE to use Toyota Hatfield because of *********** consultants such as Thandi. Whatever happened to Treating Customers Fairly has obviously never existed in that branch. they are Reactive more than being Proactive!!!!!!!! Very,very disappointed. </p>