1 reviews | Active since Jul 2016
Pathetic from Mosselbaai Toyota and Toyota SA
MOSSELBAAI TOYOTA, AUTO MARK (Avoid them!!!!!!!!!!!) Toyota is a huge conglomerate spending millions on marketing and advertising, with their entire focus to sell as many Toyotas as possible.
BUT on ground level they allow individual dealer principals and their employees to treat a client with huge disrespect claiming in effect that such client is dishonest when he makes certain claims. So much for customer satisfaction actually being tantamount to a crude joke.
Mosselbay Toyota and specifically Dewald Vermaak as manager of their "AUTOMARK" division just managed to make me become nauseous when I hear the word Toyota. And adding injury to insult, Toyota customer service acting through Lorraine van Wyk hammered the nail in even deeper by doing absolutely nothing about our serious complaint.
This is only the kickoff before this big match commences. Dewald Vermaak, o.b.o Mosselbay Toyota, sold a used D/C vehicle to us quite a while ago, alleging that "such vehicle was traded in by a good client of them, a person who looks well after his vehicles". In the same vein, alleging and actually GUARANTEEING, that the vehicle in dispute, passed their TOYOTA AUTOMARK million check tests with flying colors.
To our huge dismay, experts recently brought it under our attention that at least 4 panels on both sides of the vehicle have at some point in time been resprayed and that it was actually quite badly done. Because of such facts, a prospective private buyer declined to buy the vehicle from us.
The facts are simple and straightforward, we NEVER had any spray painting effected to the vehicle so it must have happened whilst in the possession of the previous owner or by MOSSELBAY TOYOTA AUTOMARK to make the vehicle more appealing. It is actually totally irrelevant who was responsible for the spray painting effected to the vehicle.
The DISHONEST fact entails that the vehicle has been resprayed before it was sold to us without Dewald Vermaak or anybody else at MOSSELBAY AUTOMARK TOYOTA pointing it out to us. Such badly done spray painting is now deteriorating worse than the original "factory paint" on the vehicle becoming yellowish with the "clear coat" also starting to peel off on some places.
Now for the biggest and crudest joke, MOSSELBAY TOYOTA refuses to pay accredited TOYOTA Panelbeaters of our choice to respray the vehicle in accordance with TOYOTA standards, entire costs just above R10K. Believe it!!!!!!!!!!
In the same breath, Dewald Vermaak in his capacity as MOSSELBAY TOYOTA AUTOMARK Manager offers to us IN WRITING "that he will, TO ASSIST US, arrange with a Panelbeater in Mosselbay to respray the vehicle but we must bring the vehicle there and be prepared to leave the vehicle in MOSSELBAY for at least a week". Without any guarantees or assurances in respect of the materials and workmanship!!!!!
We rejected such "offer of assistance" with the contempt that it deserved and this is now how the fight is starting off. We will not allow MOSSELBAY TOYOTA, DEWALD VERMAAK, or TOYOTA SOUTH AFRICA to escape their much advertised and bragged about AUTOMARK PROMISES so watch this space, it will in all probability get more interesting by the day.
If you perhaps have the direct contact details of the current CEO of TOYOTA SOUTH AFRICA, please provide such details to us. It is totally unacceptable that he is most probably in France watching the World Cup rugby matches with us fighting on the ground in shady areas with his MOSSELBAY TOYOTA DEALERSHIP.
ALSO, if you have any information that might assist us further, the VIN nr. of the Hilux DC 2.4 GD6 is AHTJB8DD**********11 and the previous owner is indicated in the vehicle's "book of life" as SAYLIN CONSTRUCTION CC with Tel. Nr. **********.
ALL OF THIS FOR JUST OVER R10K!!!!!!!!!!!!!!
YOU UNFORTUNATELY HAVE TO READ ALL MY PREVIOUS REVIEWS IN THIS REGARD BUT AT THIS STAGE, HEREWITH THE CRUX OF THIS VERY LONG OUTSTANDING MATTER:
1.) AUTOMARK so-called "CERTIFICATION" in respect of used vehicles sold by them is worthless and can not be re**** upon especially when certified by Mosselbay Toyota;
2.)We bought a vehicle form AUTOMARK MOSSELBAY TOYOTA and they certified that the paintwork of such vehicle is 100% in order with Toyota assurance:
3.)The white paint on the 4 side panels of our vehicle is turning into yellow paint and we have received expert advice that the 4 panels of our bakkie have indeed been resprayed with inferior paint by a Panelbeaters that is not an accredited Toyota Panelbeater or Spraypainter.
SEEING IS BELIEVING!!!!!
4.)We were initially assured by Mr. Dewald Vermaak, the Automark Manager at Mosselbay Toyota, that the vehicle sold to us has never been resprayed BEFORE by anybody. We followed up with the previous owner of the vehicle and he CONFIRMED that he indeed had some spray work done to the vehicle just before trading it in at Mosselbay Toyota.
5.) Mr. Vermaak initially told us, in no uncertain terms, that he spoke to Calvin from Saylin Construction CC, the previous owner of our bakkie and that Calvin assured him that the bakkie was never resprayed whilst in his possession.
6.) We contacted Calvin directly and he told us otherwise. That he indeed had some spray work done to the vehicle by a certain"ZAHIET panelbeaters somewhere in TOP DUSTRIA in Mosselbay.
7.) At this stage Calvin from Saylin Construction CC and the Panelbeaters Zahiet, refuse to provide us with a copy of the relevant "re-spray" invoice and this IS A MYSTERY THAT WE DONT UNDERSTAND.
WHY WOULD THEY REFUSE TO SUPPLY SUCH INVOICE TO US?
But we will obtain a copy of this Invoice, it can not be hidden forever even if we have to enquire through SARS. Hopefully it was a legitimate transaction with VAT charged and paid.
8) We have obtained a quotation from Toyota accredited Panelbeaters that they are prepared to respray the yellow and peeling panels of the vehicle with proper paint in a proper workmanlike manner for the amount pf R15,000 (Fifteen Thousand Rand)
9) the DEALER PRINCIPAL of MOSSELBAY TOYOTA MR. STEFAN JANSEN VAN VUUREN, REFUSES TO ENTERTAIN THIS CLAIM AND TO pay the meagre amount of R15,000 in order to ensure that the Toyota name and their Toyota Automark certification remains intact and trustable. Accordingly my suggestion is, in future get a separate certification from an entity like DECRA and insist that Toyota pay for their inspection before you buy a vehicle from Automark.
10.) Mosselbay Toyota and Mr. Sidney Dube from customer relations TOYOTA SA, have now established, without any reasonable doubt, that the Automark certification is not worth the paper that it is written on. Mr. Sidney Dube must be avoided at all costs as he is clearly employed in the wrong department being "customer relations" at Toyota SA. We have found him to be totally one-sided and merely a pawn being shifted about by Mosselbay Toyota as they see fit as Chess Master.
TO BE CONTINUED, THAT I CAN ASSURE YOU AND THE PUBLIC SHALL BE KEPT ABREAST OF DEVELOPMENTS AS THERE IS AN ERRONEOUS BELIEF OUT THERE THAT AUTOMARK CERTIFICATION FROM TOYOTA EN ESPECIALLY MOSSELBAY TOYOTA CAN BE TRUSTED.
IT IS SIMPLY NOT TRUE.
YOU UNFORTUNATELY HAVE TO READ ALL MY PREVIOUS REVIEWS IN THIS REGARD BUT AT THIS STAGE, HEREWITH THE CRUX OF THIS VERY LONG OUTSTANDING MATTER:
1.) AUTOMARK so-called "CERTIFICATION" in respect of used vehicles sold by them is worthless and can not be re**** upon especially when certified by Mosselbay Toyota;
2.)We bought a vehicle form AUTOMARK MOSSELBAY TOYOTA and they certified that the paintwork of such vehicle is 100% in order with Toyota assurance:
3.)The white paint on the 4 side panels of our vehicle is turning into yellow paint and we have received expert advice that the 4 panels of our bakkie have indeed been resprayed with inferior paint by a Panelbeaters that is not an accredited Toyota Panelbeater or Spraypainter.
SEEING IS BELIEVING!!!!!
4.)We were initially assured by Mr. Dewald Vermaak, the Automark Manager at Mosselbay Toyota, that the vehicle sold to us has never been resprayed BEFORE by anybody. We followed up with the previous owner of the vehicle and he CONFIRMED that he indeed had some spray work done to the vehicle just before trading it in at Mosselbay Toyota.
5.) Mr. Vermaak initially told us, in no uncertain terms, that he spoke to Calvin from Saylin Construction CC, the previous owner of our bakkie and that Calvin assured him that the bakkie was never resprayed whilst in his possession.
6.) We contacted Calvin directly and he told us otherwise. That he indeed had some spray work done to the vehicle by a certain"ZAHIET panelbeaters somewhere in TOP DUSTRIA in Mosselbay.
7.) At this stage Calvin from Saylin Construction CC and the Panelbeaters Zahiet, refuse to provide us with a copy of the relevant "re-spray" invoice and this IS A MYSTERY THAT WE DONT UNDERSTAND.
WHY WOULD THEY REFUSE TO SUPPLY SUCH INVOICE TO US?
But we will obtain a copy of this Invoice, it can not be hidden forever even if we have to enquire through SARS. Hopefully it was a legitimate transaction with VAT charged and paid.
8) We have obtained a quotation from Toyota accredited Panelbeaters that they are prepared to respray the yellow and peeling panels of the vehicle with proper paint in a proper workmanlike manner for the amount pf R15,000 (Fifteen Thousand Rand)
9) the DEALER PRINCIPAL of MOSSELBAY TOYOTA MR. STEFAN JANSEN VAN VUUREN, REFUSES TO ENTERTAIN THIS CLAIM AND TO pay the meagre amount of R15,000 in order to ensure that the Toyota name and their Toyota Automark certification remains intact and trustable. Accordingly my suggestion is, in future get a separate certification from an entity like DECRA and insist that Toyota pay for their inspection before you buy a vehicle from Automark.
10.) Mosselbay Toyota and Mr. Sidney Dube from customer relations TOYOTA SA, have now established, without any reasonable doubt, that the Automark certification is not worth the paper that it is written on. Mr. Sidney Dube must be avoided at all costs as he is clearly employed in the wrong department being "customer relations" at Toyota SA. We have found him to be totally one-sided and merely a pawn being shifted about by Mosselbay Toyota as they see fit as Chess Master.
TO BE CONTINUED, THAT I CAN ASSURE YOU AND THE PUBLIC SHALL BE KEPT ABREAST OF DEVELOPMENTS AS THERE IS AN ERRONEOUS BELIEF OUT THERE THAT AUTOMARK CERTIFICATION FROM TOYOTA EN ESPECIALLY MOSSELBAY TOYOTA CAN BE TRUSTED.
IT IS SIMPLY NOT TRUE.