Pathetic Customer Service, impacting my business and causing loss of Integrity

<p>2 weeks ago my Totoya Etios 2012 went in for a Service at Market Toyota Cavendish.</p> <p>The car came back sluggish, I took the car back last week Friday 27.01.17 and they kept it there for almost the entire day only to be told thereafter that they are not 100% sure what the issue is but have replaced the spark plugs. The issue persisted (flat spot and no power when accelerating) and I took the car back on Monday 30.01.17. They then advised me that its the Fuel Pump and that they have ordered one and it should arrive within the next day. I followed up on Tuesday 31.01.17 and was given the same story that they still waiting on the part to arrive but the part should arrive by that afternoon. On Wednesday when I called again the part was still not there and I was advised that the part was invoiced in error to the branch and the warehouse actually doesnt have the part in stock so it needs to be ordered from the Head Office/Quarters. I then advised them that I need a courtesy car as Im dependant on my vehicle in order to operate my Business , I have been following up everyday since then and im still nowhere closer to receiving a courtesy vehicle. I logged a complaint with Toyota South Africa but was told that there is a process to be followed and the part will only arrive on the 15.02.17. This is not my problem, I need a courtesy car in the interim. Their inconsistency between their words and theirs actions have literally caused me to fall ill. I'm sick at the moment due to this situation placing enormous strain on my family not to mention that my Business's name in the Industry has lost all credibility and our clients are now requesting refiunds due to us not been able to service them. I have left numerous messages for Hannes Nortje at the branch to call me back which he has not bothered to do as well as the consultant from the Toyota complaints department Tshego. Im highly dissappointed with the service that I am receiving from Market Toyota Cavendish and I dont think that they realise or maybe they just dont care about the ripple effect that its casuing on everyone involved due to lack of urgency. I have always only driven Toyotas and spoken considerably highly about this Company and recommended numerous Friends, Family members and colleugues. I demand that this issue be resolved by no later than Monday 06.02.17 or I will be forced to take Legal action against the company for Financial Losses of thousand of Rands, Defamation of business character within our Industry (the company is being slandered on facebook) and Medical Bills, my health is suffering. I plead for assistance. Thanks and Kind Regards, extremely unhappy Customer Tasneem Samie ********** </p>