ollow-up on Vehicle Issues

Dear Toyota South Africa Customer Service,

I hope this email finds you well.

I am writing to formally lodge a complaint regarding my Toyota Urban Cruiser, purchased from Halfway Toyota George in 2023. The vehicle, which has not yet reached 10,000 km, is already showing significant signs of rust all over, which is both alarming and disappointing. Additionally, I am experiencing issues with the brake pads. Despite bringing these concerns to Halfway Toyota George, I was informed that they will not repair the rust, which is completely unacceptable, especially given that the vehicle is still relatively new.

I reached out to Toyota last Friday regarding this matter but have yet to receive any response from the Dealer Principal or any representative of Toyota. This lack of communication and failure to address my concerns is incredibly disappointing and reflects poorly on the level of service you provide, particularly when it comes to client care and aftersales support.

As a loyal customer, I expected far better quality and service from Toyota. I kindly request an urgent response outlining the steps Toyota South Africa will take to resolve these issues. Should this matter not be addressed promptly, I will be forced to consider legal action and involve the relevant authorities to ensure this is handled appropriately.

I trust Toyota South Africa will take immediate steps to resolve this situation and provide a satisfactory solution. Your prompt attention to this matter would be greatly appreciated.

I look forward to hearing from you soon.