Not willing to go an exsta mile for the customer

I stopped with my new RAV4 that I now have for 3.5 months. The windscreen washer did not work altough it had water in. I asked them just to have a look. They told me that I should make an appointment to book the car in. I went home and had a look myself. After 30 seconds my whife sow that the rubber pipe going to the nossles on the bonnet came losse. Come on Toyota, you were not even willing to have a quick look. Next time I would rather let my whife look at the car than taking it to Secunda Toyota.