Nofollow up response from MD's office - really????

Email sent : CEO of Toyota SA. It takes my kind of experience with Burgersfort to be this persistent. I am escalating this complaint relating to my experience with : Toyota Burgersfort CAUSE I was told by Mr Yaseen Smith, Toyota SA, he cannot force the dealership to take responsibility of my complaint though Burgersfort failed to diagnose the clutch problem, after major inspection was requested and paid for. Burgersfort is within their rights, governed by Toyota SA, to charge me labour of R2000.00 & parts to sort the problem missed on service. All this happened after VOL said \ contact us if you encounter any problem after service."After service water was not poured in the engine"