Nobody knows, every employee has a different excuse!

I am posting here beacause like most people here, we have no further option. This is regarding a significant service issue with my vehicle at Toyota Edwin Swales. My car has been in their possession for seven months, with the past two months specifically dedicated to awaiting a single part—a pipe. Despite repeated inquiries with both Customer Care and Edwin Swales, the part's location, origin, and delivery date remain unknown, with explanations varying inconsistently. The arrival of this part has been delayed four times, and the current explanation cites customs issues pending documentation from Toyota. The condition of my vehicle at Edwin Swales is concerning (photographic evidence available). I request your urgent intervention to resolve this matter and secure the completion of the necessary repairs. It is unacceptable that a company of Toyota's stature is unable to manage such a fundamental task.