New Purchased Warranty

I am super disappointed at Toyota Care, I have always trusted Toyota as a whole. I am driving my second car from them and have never had this kind of feedback ever. I purchased extended warranty on Friday and paid for it cash and was told that it has started immediately and can be used. Being the proactive person that I am, I took the car for a checkup yesterday to a dealer. The dealer battled to receive authorisation since yesterday morning till this this minute to fix something that is covered by the warranty - I had to leave my car at the dealer because there are other issues that need to be sorted out together with the one issue under the warranty. I am over the mark of being annoyed right now, so I have resorted to paying for this out of my own pocket because I am not comfortable driving a car that I know has issues. <br> <br> But I am sitting here asking myself why I purchased the warranty in the first place if this is the treatment I will be getting from Toyota care. The manager in the department had me shouting at the top of my lungs because of his arrogant behaviour and telling me useless info that don't apply to my warranty.