My Toyota app License Disc renewal mess

Good day Toyota

It is with great disappointment that I write this review.

I enjoy the My Toyota app and I saw that I can renew my license disc through the app. However, on Friday the 6th of August I app**** for the renewal of my license disc through the app and paid R 721. As of that day, I have not received any feedback from your side (no SMS, no email, no call, nothing). But, yesterday I received the following SMS:

"Just a friendly reminder that we are awaiting your documents to complete your vehicle licence renewal.Please send to *** Rgds Toyota ***"

Now, firstly this is the first and only feedback I received from your side after my payment. Secondly, what documents do you require? The SMS is constructed in such a way that it seems as if I do not do my part and that you have asked for the documents in the past already. But the truth is, I am totally not aware of any documents I need to send?

Please assist me, because I want to know whether I should make other plans to renew my license disc (if I need to do that, then I have wasted R 721 by trusting your app).