Motus Toyota Cape Gate

Good day,

My bakkie has been at Toyota Cape Gate since last week. There is work that needs to be done on the propshaft and I have an extended warranty in place with Trafficc.

Last week Friday (18th of June 2021) Trafficc asked the service advisor at Toyota Cape Gate for a report, photos and the service history of the bakkie. This morning at 9h20 I called Traffic and they were still waiting on the requested documents.

I have done everything that has been asked from me and supp**** all the paper work requested.

Not once have anybody came back to me when they said they were going to call me back, with the exclusion of this morning after I spoke to a guy second in charge the service advisor called me back 16 minutes later.

At 9h46 this morning (23 June 2021) the service advisor called me back and told me he send the documents that was already requested last week Friday (18 June 2021)

This has caused me a lot of unnecessary uncer*****y and discomfort. I had to phone Trafficc and Toyota to try and find out what the hold up was, at times it felt like I haven't been told the honest truth.

My question is, how long does a report take?

The service I have received the last week from Motus Toyota Cape Gate was ********** to say the least.

Hopefully the repair can take place without any problems now that the requested documents has been send, as was told to me.

Hope this email finds you well.

Regards Elton Weyers