Maintanance Planned Canceled

To whom it may concern.

My name is Wayne Philander with ID number ********** 119083 with a 2011 Toyota Carolla with Regiatration Number CY 168870

I bought a 2011 pre-owned Toyota Corolla with a mileage of approximately 108 000 in 2016 from Toyota N1 city Cape which I bought with a warrantee plan which expired round about May 2018 which Toyota/Innovation phoned me to renew my plan and up till date they are still deducting via debit order.

I took my car to Toyota due to oil leak from the engine and I took the car round about 23/08/2018 to Toyota N1 City Cape Town to be fixed but after it was fixed and the agent assisting me informed me that Toyota/Innovation have declined the claim due to the warrantee plan that was Nul & Void...

I then Phone Toyota and spoke 7 people but all the could tell me was that my warrantee has lapsed due to the fact that tlmy vehicle have not been servived since 70 000km which I bought the car on 108 000but they at the call centre could not give me any kind of dirwctiin as to where to from here.

I then went to The Supervisor again at Toyota N1city and spoke to a Lady and she took me to the financial guy (Jacque) that did the financing for the car which I explained to him the situation and he then drew my file and explained to me that the claim they sold to me was actually expired and it was a valid claim they sold to me and I then told him customer service told me that the service lapsed since 70 000 on which he the said they as per Toyota rules they can skip two services which was the 70 000 & 90 000 but there was another service done by a non Toyota dealer which was the 105 000 service which was also missing on Toyota's system, which I explained to Jacque that their car salesperson Xandre explained to me that I can take the car to a registered RMI dealer to service my car if I dont want to service it with Toyota which I did religiously up to date.

Jacque then emailed a lady by the name of Michelle Marais which never came back to me till date.

I went back to Toyota N1 City spoke to the Pre-Owned cars manageres and explained my whole story again from scratch and she also found this story very strange as to why they would sell the product to me knowing the fact that the plan was Null & Void since 70 000 km which she called Jacque again to get hold of Michelle Marais which he did and she(Michelle Marais) rep**** to his contact saying in a email that due to the fact that I (Wayne Philander) serviced my car with a non Toyota dealership my plan was cancelled and when they phoned me to renew the plan to me the agent asked me if Im still servicing my car with Toyota which I can not remember and on grounds of that they cancelled the plan and that they will pay me back my payments for the plan I've payed so far...

Jacque then said he will request the recording which I still wait on...

I have been running from pillar to post to get results on my own but the people at Toyota N1 city Help to give some light so far but I have not being successful in getting satisfactory answers from Toyota/Innovation.

As per me (Wayne Philander) I still have a Maintenance Plan as they deducted today 31/08/2018 as well after they said this matter is Null & Void.

I am not gonna be satisfy if they cancel my plan and not approve my maintenance on my vehicle because of services missing on Toyota's system and after my sales person Xandre told me I can service it at a registered RMI and even if its gonna take me to take the legal root to short out my car.

Why take my money while you yourself have canceled my plan.

Please I need positive answers and my car being sorted out

Regards

Very Very Upset Customer.