Issues with Toyota App Usability and Information Accuracy

Dear Toyota South Africa Team,

I hope this message finds you well. I am writing to express my concerns regarding the Toyota app, which I have found to be both user-unfriendly and misleading.

Firstly, I have consistently experienced difficulty when attempting to open the app. Even when it does open, accessing the "My Garage" section remains problematic. Despite repeatedly exiting and reopening the app, the issue persists. This has been ongoing since the beginning of the year, and I had hoped it would be resolved by now, but unfortunately, it has not been.

Secondly, I find the information displayed within the app to be misleading. Specifically, in the "My Garage" section, the details regarding my vehicle’s warranty status are incorrect. The app indicates that my vehicle is under warranty, but when I verified this with Toyota, I was informed that the vehicle is no longer covered. This discrepancy has caused significant confusion and wasted time.

These issues are not just inconvenient; they could potentially lead to vehicle damage and unnecessary costs in the long run if users are misled about their warranty status and maintenance needs.

I kindly request that these issues be addressed promptly to improve the user experience and ensure the accuracy of the information provided.

Thank you for your attention to this matter.

Sincerely, Vaughan vd Merwe