Inferior Repair by Toyota Westonaria

I am highly disappointed with the service received from Toyota Westonaria. I avoid RMI-approved garages because I trust that Toyota would be able to repair my cars to a high standard. However, it appears that some Toyota garages do not employ highly qualified technicians, which risks the quality of work completed on my cars.

1. My car was undermined by technicians at Toyota Westonaria, where inferior repairs were completed. I was quoted R13,500 to replace the clutch. However, after the replacement, the car had an oil leak, which was not addressed. The car was returned to me with the oil leak.

I returned the car to them to fix the leak. However, due to their carelessness, I was asked to pay an additional R1,200 on top of the R13,500 that was initially requested. I am now expected to pay almost R15,000 to replace the clutch.

This is unacceptable. I will not pay this amount. Toyota needs to intervene here. Otherwise, this matter will be escalated further, which I am prepared to do.

I accepted a final quote of R13,500, not more than that. If they had informed me of additional hidden costs, I would have declined the quote.

I cannot pay the amount I initially did not plan to pay.

This should not be done with other clients who may follow.

They kept my car for two weeks, just to cause a damage to my car. Otherwise, they must pit back my old clutch and refund my money. I will take car to a different Toyota dealership for proper job if the will be skilled technicians