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marcus G

1 reviews | Active since Apr 2014

27 May 2015, 11:04

Incorrect Advertising and Lack of Competency

I would like to lodge a formal complaint against Toyota bruma (used car division). Firstly I would like to start off by the incorrect advertising that they have on their website. They have stated on their website that they have a 2012 model yaris maroon in colour for around 30812kms. When I viewed the car personally on 26/05/2015 the mileage was a wopping 69995kms, I then asked the salesman about this and he pretended that he did not know about this. When we had questioned him he remained silent and gave me his manager's number. <br> We then called his manager and guess what we received the same response \I did not know about this"and \""that is was a typing error\"". We were still interested in the car however the salesman for an unknown reason claims that the car is slow and is not a good buy. <br> <br> We did negotiate for the price to be decreased but all they did was said no and the car stood at the same price. We pleaded this with them and still nothing.<br> <br> To me I personally felt betrayed by this company I never ever expected this from Toyota and also working in the customer service environment I know what it feels to treat customers fairly (TCF).<br> <br> I appreciate a response as soon as possible """

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