IF YOU SAY 60 MINS THEN STICK TO 60 MINS

SMG Toyota Cresta, I booked a service a week ago, and I kept on telling the service lady that I will have a meeting at 10 am today and I kept on asking her for advice for whether is should take an express service or an all day service, because of my 10 am meeting, and she was of no help at all, so then I decided on the 60-min express service, it was then booked for 08.30 this morning (had concerns because of traffic) I arrived just after 8 and my car was booked in , at 09.15 Patrícia Mhlambi approached me to tell me my car was being send to the wash bay ,already 15 min over express time ,I offered to pay, but she said she still had to prepare the invoice, 20 minutes later I went to the service reception and the invoice was still not prepared so now my 60 min service has now turned into a 90 min service ,after she disappeared I went to the service manager ,but he was of no help either and my 60 min express service turned into a 2 hour experience and with the price quoted before the service not being honoured ,and yes I was late for my meeting ...final thought IF YOU SAY 60 MINS THEN STICK TO 60 MINS