I was treated LIKE A BUST BIN, SERIOUSLY DOES TOYOTA EDENVALE KNOW CUSTOMER

I went to Toyota Edenvale, I was treated LIKE A BIN SERIOUSLY DOES TOYOTA KNOW CUSTOMER SERVICE? On my arrival no introduction by Gideon we even went and sit no one is informing us what is going on after 30min I had to go and ask what is happening I was told the person who have to inform us hasn’t arrived, we must wait for him and that person will arrive at 7:30. WHY I was not informed what is going to happen? Then Gideon threaten me by saying if I walk or go without a driver they will not collect me.