Halfway Toyota in George Disappoints

Halfway Toyota in George Disappoints I own a 2023 Fortuner 2.8 GD-6 RB VX Auto. Since acquiring the vehicle in June 2023 I have experienced unsatisfactory functionality with NavSat system (“NavSat”) and JBL Audio & Phone (“JBL”). By way of example. • call connectivity is intermittent and audible quality poor – in most instances the parties on the phone call cannot hear each other talking or reception is distorted. • when I travel cross country the NavSat system provides intermittent service e.g., as I pass Willomore in the Eastern Cape travelling northwards I lose the navigation service on the JBL however the service is still visible on my phone , similarly this happens south and north of Bloemfontein. I reported this problem to Halfway Toyota George (“Halfway”) and delivered the vehicle on the 25th April for inspection. Halfway inspected and tested and responded no problem existed. On the 26th of April while driving I took a video and photographed the NavSat malfunctioning and immediately drove to Halfway to demonstrate the problem. The service attendant acknowledged and undertook to engage with the service manager. Over the weeks since this incident I have conversed with the service attendant by phone and by WhatsApp. I was informed by Halfway they are trying to ascertain the part numbers? Very pecu****? While out of the country during the week of 20th I was asked to arrange for the Halfway to obtain the part number on my vehicle. On the 28th I sent a message to the service attendant to make arrangements. Without any response. On the 31st May I phoned the service manager (oddly you can’t speak with him at Halfway they take your number and the service manager returns the call – this has not yet occurred). Through the various engagements with Halfway I have expressed my dissatisfaction with this apparatus of the vehicle and expressly made the point that the vehicle is under warranty and therefore the NavSat and JBL must simply be replaced. Obviously, this has not occurred. This complaint is directed to Halfway and Toyota to please provide satisfactory service and quality products.