1 reviews | Active since Dec 2021
Halfway Toyota Georgee -2nd Hand car bought , poor service , massive clutch replacement needed at own cost within 6 months after buying car
I bought a 2014 Toyota RAV 4 from Toyota George end of January 2025 this year. I live in Cape Town so the Car sales man arranged for a video call so he can show me the car (you sometimes miss things on the photos). He highlighted some minor scratches and missing paint on the front door sills (common RAV 4 issue) that he assured that they will sort out before delivering the car to me in Cape Town. They luckily did a service and 65 Point check before they arranged for their driver to deliver the car to me in Cape Town. Even sent me a photo of the driver 07H45 the morning on the day of delivery ,over Whatsap ,car ETA being 13H30. I gave my works pin / address ( if delivery is before 5PM )and home ‘s pin/address if delivery is going to be after 5PM. The Sales person assured me the car will be delivered at my work place before 5PM and I should not worry. After several phone calls to the sales person and the actual driver the car arrived at my work place after 6 PM . I saw that they did not spray the front door sills of the car (as promised) there were further scratches on the front doors, the car was empty and the one tyre had a slow puncture. When I got home I saw that there were 6 dents on the cars roof, cigarette burns in the car (previous owner was a smoker) all never mentioned or shown on the video call I had with the Sales person. The cheapest panel beater quote I could find came to R 6352 (to fix the doors and door sills and roof). Toyota was willing to pay R 5000 with me having to pay the difference and provided me with a full tank of petrol. Within 6 months (09/07/2025) I took the car to Cape Gate Toyota for I picked up that there is a metal on metal sound now coming from the gear box area ( that happens now and again ) when I pulled away. They did an inspection and found that a “sticky clutch plate movement is the issue “that I had the replace the clutch and skim the Flywheel.The cost coming to R 16 850 to repair. I sent the info to the Sales person over Whatsap and phoned him and was told it is normal wear and tear and they will not assist me with the repairs. None of my previous cars ever had clutch issues caused by my driving style. I understand the car is a 2014 model but I expected the sales person or Toyota to provide full disclosure on (1) all the scratches and dents on the car (2) that the previous owner was a smoker and there is cigarette burns on the inside of the car. (3) expected Toyota to do the needed spray repairs as promised before the delivery of the car (4) expected Toyota to come to the party when regarding the R 16 850 clutch repair I don’t have money for within 6 months after buying the car. Was this too much to ask or expect from George Toyota?
