GOODS RETURNED,BUT CUSTOMER NOT REFUNDED.

MY NAME IS GLORIA. ON THE 28TH JAN I BOUGHT A SHOCK MOUNTAIN AND ONLY TO FIND OUT LATER THAT IT WAS A WRONG PART, THEN RETURNED IT BACK TO TOYOTA ON THE 28TH. THEY SAID THEY CANNOT REFUND ME UNTIL THEY CHECKED AND BE SURE THAT I DID NOT USE THE PART(SHOCK MOUNTAIN). MY CONCERN IS SINCE I WAS TOLD THAT I WILL BE REFUNDED BUT UNTIL TODAY I HAVEN'T RECIEVED MY MONEY BACK AND NO ONE BOTHERS TO CALL AND UPDATE ME OF WHAT THE PROBLEM IS? I HAVE TO PICK UP THE PHONE AND ASK FOR FEEDBACK BUT DON,T GET A STRAIGHT ANSWER.