Frustrated Customer

I recently bought Toyota C-HR , and was told it has wifi , and from the date I purchased this car I have been making calls and sending email since 28/07 in order to get this wifi working , and till today matter is not resolved . Even the person handling my query is not keeping me up to date ,unless I make a call or follow up emails to enquire about my query , this is honestly frustrating is it seems like Toyota does not care about its customers ,now I have to resort to HelloPeter for assistance , this is my first ever Toyota car , and this kind of experience really frustrate me as a customer