PJ
Peter J

1 reviews | Active since Feb 2012

09 Oct 2024, 20:34

Faulty Hilux after two years

I bought a Hilux: Toyota Hilux 2.8 Gd-6 Gr-S 4x4 A/T from Toyota Cape Town City in November 2022. The salesperson promised many after sales perks (shirts, decals) but these never appeared. I noted a fault with the instrument display shortly after but no response was received. On the first service, I reported again with no response. Seemingly Toyota does not care for its customers this way. For the second service, said "promising" sales person was not available, and thus a second sales manager was delegated. Again, issue was shown, vehicle returned with same fault - with derogatory message saying I could not operate the vehicle correctle, and he was only a "middle man" between the customer and the technical team. I then escalated this to the "manager responsible for everything". Videos were sent, with a message of " let me assess and revert" Two months later - nothing. I can conclude there is no customer care, or there is no competancy for Toyota to identify and fix problems. Only to insult the customer for not even being able to fill their vehicle with fuel. Disgusting service and shame on you Toyota SA.

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