Falsifying customer Review

Good day,

I will give Tamboti Toyota a 1 The reason for this is the following: 1. I had to leave my home at 5 o clock to be there at 6 o clock to be first in cue or at least one of the first 10. I was on this day nr 5 for the 50 000km service. Which meant I should have my vehicle before 1 o clock. 2. I received communication that I am booked in but no further communication was received. Where my vehicle was or if it is finished. I phoned at 13:30 to hear what was going on and was informed that it is finished and I can collect the vehicle, I asked if it was sent for its wheel allignment as arranged that morning. No they said, they will send it now. Knowing that it will take a while, I finished my shopping and at 14:15 asked them to fetch me. At 14:35 the Tire company phoned me to ask what they needed to do on my vehicle, as they only received it at that moment - An HOUR after they said they will send it now. Then the vehicle was in cue at their place for another hour and half. I had to finish my shopping and only arrived at home after 7 that evening as I live an hour out of town on a farm 3. I arrived at Toyota to settle my bill, and asked them if they checked/fixed the foglight thay was not working. They said they couldn't fix it as they didn't have the parts. I bought globes at our local hardware store but when we wanted to replace it, we found that there was only a loose wire that was at fault. Which meant they didn't check at all. They saw that it was an after market light and made no attempt to check if it was the globe, wire or fuse. I am very disappointed with the service I received. What is the point of a number system (first come first serve) if I am there early but leave there last. This was not a big service, my vehicle should have been at the tire place no later than 10 o clock.

This is the complaint that I was waiting to send to them when they would phone me for a review. Instead I received an email saying that I was satisfied with my service. When I phoned them to clear this up, they said they spoke to my wife and she gave them this review. Which is untrue because 1. her phone is off and 2. she was the one that took the vehicle in and was waiting to tell them about their bad service. This is totally UNACCEPTABLE!