Extremely unhappy Toyota customer

I purchased a new Toyota Hilux (Registration BV 642) from Toyota Malawi Blantyre in July 2018. This is a company vehicle that belongs to KELFOODS LTD.

The after sales services at Blantyre Toyota has been pathetic to say the least and I need to bring to your attention the following specific incidents

First Incident: On the 17 September 2018 I took the vehicle for a 10 000km service and brake shudder but when I got it back the rear brakes were binding and the brake shudder was not fixed The dealership did not want to send a mechanic to my house that evening.. I had to take the vehicle back to the dealer the next day for repairs and was stuck without a vehicle for a day. The dealership did not offer me a replacement vehicle during this time. I am also concerned that the brake binding has cause damaged to the brake linings and drums that I will eventually be liable for.

Second Incident: On the 24 September 2018 I took the same vehicle to the dealer to install a rubber lining (rubberize) on the load bin. This was supposed to take two days but I check in on the 25th September 2018 only to find my vehicle parked one side with nothing done to it yet. On the 26th Sept 2018 I went back to the dealer again to follow-up on the installation only to find that the work was done so badly they have to re-do it and has caused significant damage to my brand new vehicles load bin.

This time round I demanded a spare vehicle but the dealership has bluntly refused to assist me. Only after 3 hours did they assist me with the workshop managers vehicle.

I use this vehicle daily to conduct business and cannot afford to be stuck without transportation.