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George V

1 reviews | Active since Oct 2014

07 Apr 2019, 16:31

Extremely Poor Service From Half Way Toyota Shelly Beach

My Toyota RAV-4 was towed to Half Way Toyota, Shelly Beach on Sunday 31/03/2019 - it was refusing to start (in spite of having a brand new battery installed 2 months previously). The car remained at Toyota for 5 days and on Friday 05/04/2019 they told me all was fine and I collected it. They said there's was nothing wrong with it - it was just a loose battery terminal.

Two days later, on 07/04/2019 (today) it refuses to start again and I have had it towed down to Halfway Toyota, Shelly Beach once again.

This is my second bad experience with Halfway Toyota, Shelly Beach (had a similar bad experience 2 years ago with the same car)

Just be careful when you take your car there for servicing - the mechanics there are inexperienced and have no clue what is wrong with you car.

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GV
George V's update08 Apr 2019, 12:53
Reviewer Update
As a follow up to my complaint, I would like to state that I am extremely impressed with the prompt response that I received from the office of Mr Andrew Kirby, CEO, Toyota South Africa, which is extremely reassuring. The problem with my RAV 4 has been narrowed down to the starter motor and I have taken the car to an auto electrician to fix the starter motor once and for all.