Extreme Disappointment with Purchase of Sales Vehicle and After Service

Extreme Disappointment with Purchase of Sales Vehicle and After Service We bought a car at Toyota halfway Promenade on the 6 December 2016. The car has been giving problems ever since. The tyres are producing an unbearable noise. we took the car in on numerous occasions to be checked out and every time the reply from the service department was "no mam there's nothing wrong with the car ". Until one day me and my family were on our way to George for a holiday and we got a tyre burst while still driving. both mat flaps of the tyre that burst was burnt, cant be used again. while my husband was changing the tyre I was on the phone talking to Zoe which sold the car to me and explained the whole situation to her and she said "that isn't her problem we need to sort it out". when we returned back to cape town I laid a formal complain to Mr. Wood the dealer principal at halfway Toyota Ottery. The problem with the tyres is still not resolved. About two weeks ago I laid another complaint to Mr.Wood dealer principal at halfway Toyota Ottery and was referred to Liz Petersen the service Manager. I was asked to bring my car in so that they can take the car to continental and let continental check the tyres only because its still under warranty. I received a call from Liz Petersen saying that continental will cover some of the cost of the tyres to get replaced but unfortunately I have to cover the balance of the cost. which I feel is unfair as I've been complaining about this issue ever since we bought the car and now more then a year later I need to pay for this problem. I feel that my loss of Trust and Sense of Security as well as a lack of a sense of Dependability TOWARDS YOUR COMPANY , and my disappointment in the Toyota brand.

I await your urgent response,

Regards Ealanor