Dissatisfaction with service carried out

<p>Hi </p> <p> </p> <p>I had a service done at Limpopo Toyota polowkane today 2016/11/03 on the Toyota Etios I drive.</p> <p>After recieving notifiication that my vehicle is ready to be picked up, I immidiately made my way to the service centre to pick up the vehicle, the invoice was recieved and some issues occured regarding the "expired service plan" this was resolved in an instant which is magnificent.</p> <p> </p> <p>When I the vehicle was parked and the gate pass was checked I myself did a general check around the vehicle where I found new scratches on the front right panel and the rest was ok, also to find the key was bent and the keyring completely buckled , I asked the service advisor what we will do , yet the key was simply taken to the workshop and bent back straight.</p> <p> </p> <p>My question was "what if this key breaks off in the ignition" ? resulting in inconvenience , time lost and possibly being told that this will cost and X amount to be fixed which will then not be carried by the dealership? </p> <p> </p> <p>I was simply told "if the key gives any hassles the key will be replaced" no guarrantee was given no note was made , I was simply sent on my way to go have a good day. Unacceptable and dissatisfied with the manner this query and matter was handled.</p> <p> </p> <p><br />The Document No : ********** 3 ( Service / job card no ) </p>